5280driver

replaced front brake pads and rotors (warranty coverage)

Mileage: 38160 | Ralph Schomp Mini Englewood, CO

Ralph Schomp Mini saves me again.

On the eve of my first “Mini in the Mountains” Ralph. Schomp slid me into the service department this morning.

Yestarday afternoon my brake pad warning light came on and I paniced. Nicole and I are set to leave Wednesday evening for MITMs at Cooper Mountain.

I called them a few moments after the light came on. To add stress to the situation it was about 4:58p. Devon told me to bring it first thing in the morning. He said they were 120% booked but would do his best get it in on Wednesday.

I woke up early this morning and headed for the Schomp. I arrived about 30 minutes before the store officially opened. At 6:45 Devon took my info and told me he would call me as soon as he got to it.

The stores shuttle service goes downtown on Wednesday so I was out of luck getting to the Denver Tech Center. My plan was to borrow my mother’s Cooper today to run some last minute errands. While on the phone with my mom, Devon informed me my was car heading back and should be ready in an hour or so. I was floored.

Some of you know that I spent about 15 years working directly with car dealerships. Never have a seen a dealership more concerned about customer service. Ralph Scomp sell Hondas, BMWs and or course Minis. If you are looking to purchase or service any of these makes I highly recomend them.

Mileage: 31,227 | Front, Driver’s side wheel speed sensor replaced.

Scheduled service for this morning at 8am. Turns out the original owner purchased the extended maintenance package for this Mini. Maybe it already comes with that, not sure. Either way it cost me nothing. Oil change, 25,000 mile inspection. They said my Mini was in tip top shape.